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Hi, I'm Tom. Welcome to our shop, Carymart offers you the premium rf remote control equipment. We suggest you reading our FAQs before making your decision. If you have any other question, please contact us. We will reply you as soon as possible.

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Home >>  Account >>  I forgot my password, what should I do?
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I forgot my password, what should I do?

Question:

I forgot my password, what should I do?

Answer:

At first, you should click “Log In” or “My Account” on the top of our online store, which is shown below:


After clicking it, you will enter the page as shown below. Next, you should click “Forgot your password”.


After clicking “Forgot your password”, the following page will appear.
At this time, you must enter the email address which you apply for this account in the box. Then, click the “Submit” button.

After submitting your email address, you will see the sentences in the following pages:


Within one minute, you will receive an email from our company, which will give you a new password.
You can use this password to login to your account. The contents are as follows:


After using this password to log in your account, you can click "My Account" to enter the change password page.


After clicking “Change my account password”, you will enter the page as shown below.
At this time, you need to enter the password of the email to the “Current Password”.
New Password” means you can enter a password what you want, then enter it again to “Confirm Password”.
Finally, click “Submit”.


After submitting, you can see the screen display the sentence as shown below, so you can use the new password to log in your account.

 
 
 
This question was added to our store on Wednesday 20 December, 2017.